Frequently Asked Questions

Will your products work in my printer?

Not all printers are built alike. Laser Member Cards has been specializing in laser printer cards since 2007. With over 13 years experience manufacturing and printing laser card specialty stock, we happily share our expertise with our customers. Email us including the make and model of your printer: support@lasermembercards.com and our laser card specialist will be happy to determine the best product to meet your needs. A real live person will respond to our email within one business day. Free samples are also available.

What type of payments do you accept?

We accept Visa, MasterCard, American Express, Discover, check payments, and PayPal Credit. You may order blank stock products directly on our website through links that will take you to the secure PayPal payment page. Selecting a product and quantity will automatically direct you through the payment process. Prefer to place your order over the telephone? Call us at 770-693-6704 to place your order. Want to pay be check? Contact us for more information.

Is the order process secure?

YES! When you add a product to your cart, you are redirected to our shopping cart. There you will be able to verify the information for the product you selected. From the shopping cart, click on the "PAY NOW" PayPal link which will redirect you to the secure PayPal website to enter your credit card information. You know it's secure by the green lock symbol in the address bar of the PayPal site. We will never see your sensitive information as it is only used by PayPal. We will receive an email from PayPal with only your shipping information, product selection and quantity.
View screen shot of PayPal page. Telephone orders are processed using the PayPal secure Virtual Terminal and all sensitive information is shredded immediately upon completion of the payment process.

Do I need a PayPal account to make a purchase?

No. Once you have landed on the secure PayPal payment page, you can choose to enter your credit card information. View screen shot of PayPal page

When will my order ship?

Blank stock orders normally ship in 1-2 business days. High product demand can occasionally cause delays in the availability of a stock product. You will be notified if this is the case with your order.

Do you ship to Canada?

Yes, we ship to Canada via UPS Ground. Canadian orders are in US dollars. The Canadian recipient is responsible for Canadian taxes, duties, border fees upon delivery, according to Canadian regulations. We will also ship to Canada on your UPS account, if you prefer. The ship to address must match the address affiliated with your UPS account.

100% Guarantee

Our products are expertly manufactured with only the highest quality materials. We guarantee our products to be free from defects or we'll take it back at no cost to you.

Custom Order Manufacturing Lead Time:

Production time on custom orders varies by product style and ranges between 5 and 15 business days after proof approval. The quote we provide for you will indicate current production time. Rush production may be available at additional cost, depending on the production schedule.

Artwork Requirements:

We prefer artwork created in Adobe Illustrator® Adobe InDesign® or Adobe Photoshop®. Please design four color process work in CMYK format. For spot color please include PMS swatches in swatches panel. Photoshop art must be 300 dpi minimum and greater-than-or-equal-to to the final output size. Reverse type should be no smaller than 8 pt. Normally we can accept your artwork in PDF format. Save a copy of the native file in a safe place on your hard drive, Save another copy as a PDF and convert all type to outlines, preserving layers and editing capabilities. You can email the PDF to us at support@lasermembercards.com. As always, please don't hesitate with any questions.
We are here to help and look forward to serving you. If needed, we will contact you with FTP instructions to upload the native file to our server.

Returns - Blank Stock:

Laser Member Cards wants all of our customers to be satisfied with their orders.
For this reason we offer free samples of our products and free consulting on laser printer compatibility to assure that the product you select will meet your needs and work well with your printer. 30 day return policy, 25% restocking fee. All Returns must be received back into our inventory in sealed and resaleable condition. Please email us at support@lasermembercards.com. We will email you instructions.

Returns - Custom Printed/Custom Manufactured:

Laser Member Cards wants all of our customers to be satisfied with their orders.
A proof is issued for all custom orders and must be approved by the customer prior to production. Custom printed and custom manufactured products do not have the availability of exact test samples since it is a custom order and unique to your needs. Custom printed and custom manufactured orders are bound by the proof approval and order specs.